Sword Searcher FROZEN [RESOLVED]

Update: we were able to determine that the cause of this problem was Comodo software running on the system. After removing that, SwordSearcher is able to start up on her computer and not freeze up. It turns out that this particular security suite has a lot of complaints with causing other programs to freeze and slow down Windows, etc.

@S. Carpenter thank you for your patience.
@Brandon Staggs and thank you for being so conscientious about your software and a single individual having problems with it. In the world they call it "great customer service"! I'd add that it is definitely a work for God. May He bless you richly for all your kind attention to this matter, as well as patience, Brandon.